FAQ
Payment
What are the accepted payment methods?
Visa, MasterCard, direct bank deposits and PayPal
Shipping
How long does shipping take?
We aim to process your order within 24 – 48 hours of it being placed or payment processed. Realign Performance Pty Ltd ships orders during normal business hours Monday – Friday. You will receive a confirmation email at the time of dispatch. The estimated delivery time is 3-4 days from shipment date. International deliveries may be longer and subject to customs requirements.
Returns
What can be returned?
Any product that you are not satisfied with can be returned within 30 days of receiving the product. To return an item, you must contact our help desk at info@realignperformance.com and include the receipt with the returned item.
Take a look at our Returns/Exchanges Policy for more information.
What is the return address?
Realign Performance Pty Ltd
P.O Box 519 Cronulla
NSW 2230
Who pays for postage costs for any returns?
All postage costs for returns must be covered by the customer.
If you have received a faulty/defective item, please contact us at info@realignperformance.com and read our information on Warranty Claims – Faulty Product.
Do items need to be in original packaging for returns?
Yes, if the product is the incorrect size or an exchange item it is required. In the case of a faulty product the packaging is not required but the outcome of any credit/refund will depend on Realign Performance Pty Ltd Quality department inspecting the faulty product.
Innersoles
How can I determine my arch type?
Your footprint is the simplest way to determine your arch type.
If you have flat feet, your footprint will show almost your entire foot touching the ground. Typically, flat feet roll excessively inwards (severe over-pronation) as the foot hits the ground. As a result you may experience poor shock attenuation, disrupted foot function and an increased risk of injury. To compensate for flat feet, your innersoles should feature maximum cushioning and maximum medial support.
If you have low arches, your footprint will show most of your arch touching the floor. Typically, feet with low arches roll inwards (over-pronate) to absorb the impact of the foot hitting the ground and allows the foot to adjust to different ground surfaces. Low arches may experience issues with timing of muscle activity and prolonged rotation of the leg to the foot causing injury. If you have a low arch, your innersoles should feature good cushioning and medial support.
If you have normal arches, your footprint will show about half your arch. Typically, feet with normal arches roll slightly inward (pronate) to absorb the impact of the foot hitting the ground and allows the foot to adjust to different ground surfaces. Normal arches will usually experience very few problems. For a normal arch, your innersoles should feature cushioning with minimal support.
If you have high arches, your footprint will show your heel, the ball of your foot, and a thin line on the outside of your foot. Typically, feet with high arches roll outwards (supinate), and the foot does not pronate enough to absorb impact when it hits the ground. As a result you may experience issues from too much shock travelling up your legs. For high arches, your innersoles should feature cushioning with minimal support.
How do I clean my Realign innersoles?
Remove the innersoles from your footwear. Allow to air dry. When dry, wipe over with warm/soapy water. Allow to dry in a clean area away from direct heat or sunlight. Do not put innersoles into the washing machine, clothes dryer or in direct contact with heat or sunlight
What is Aegis Microbe Shield?
The active ingredient in the AEGIS Microbe Shield products forms a colourless, odourless, positively charged polymer that molecularly bonds to the treated surface. You could think of it as a layer of electrically charged swords. When a microorganism comes in contact with these swords, it is killed on contact.
How do I find out which innersole is best for my needs?
Check our collections for different levels of support, cushioning, sport or need from our main menu.
Where can I buy Realign Products?
Realign Products are available online and in stores. Visit our Store Locator page to find your nearest store.
How do I know which size innersole I should purchase?
Use our Size Charts to determine which size is right for you. If you buy the wrong size innersole, you have 30 days to exchange them, subject to our returns policy.